Shipping & Returns
Shipping and Handling
Freight companies do require the recipient to remove freight from freight truck and is not allowed to assist in unloading, moving, relocating or installing product.
Shipping of Used Turf requires 5 – 10 business for custom orders. Custom New Turf orders can take 2 – 3 weeks for larger orders. Smaller orders typically ship within 3 business days.
SportsFacility.com does instruct freight companies to call and schedule at least a 24 hour advance appointment delivery so customer can be prepared.
Expedited Shipping is available upon request and will require additional charges.
Smaller ticket items, typically ship via FedEx or UPS ground which takes 3 – 5 business days.
Items, excluding used products, may be returned with a 20% restocking fee within 30 days of purchase with written authorization from SportsFacility.com.
20% Restock Fee will apply to all returned goods. No exceptions, unless cleared by management.
All sales are final on used turf. No Returns, or Refunds allowed on any used turf. Used Turf is sold "as is"unless otherwise stated in writing.
No Refunds/Returns on goods that have been installed, cut, or sponged, unless cleared by management.
All consumers are responsible for freight charges to the customer and back to the facility of Surfacing Strategies, LLC in Georgia, plus the 20% restock fee, when return is authorized by management
Damaged Items must be noted on Bill of Lading at time of receipt and signature. Damaged items must be reported within 3 days of receipt of product.