Shipping & Returns

Shipping and Handling

Turf rolls will be delivered by a freight company which means it will arrive in an enclosed tractor trailer or box truck, where the customer is required to unload the freight. A lift gate will not help to unload 15′ long rolls of turf. If you are a business with a dock, you can drive a forklift into the truck and drag the rolls out, or if its going to an open parking lot, you will need to drag them out with tow straps. For smaller rolls, you can pull them out by hand with enough manpower. The turf will come rolled up on a 4″ diameter cardboard core wrapped in plastic. Please coordinate to have help prior to the freight carrier arriving – the driver is not expected to assist in unloading. 

As unloading the used turf can be a bit of a process, especially for larger orders, the freight company will call to schedule an advance appointment delivery so that you can be ready to unload. Freight companies typically load their trucks in the morning and you will be somewhere along their daily route. They will call to schedule a window of time, i.e. Thursday between 2pm and 4pm. More remote zip codes may only be serviced 1 or 2 days a week, while more urban areas are more frequently serviced. They do not deliver on weekends. It is also possible for you to pick it up at the terminal nearest you, if you need the turf faster. Please call the freight carrier to arrange.

Expedited Shipping is available upon request and will require additional charges.

Return Policy

Items, excluding used products, may be returned with a 20% restocking fee within 30 days of purchase with written authorization from SportsFacility.com.

20% Restock Fee will apply to all returned goods. No exceptions, unless cleared by management.

All sales are final on used turf. No Returns, or Refunds allowed on any used turf. Used Turf is sold “as is” unless otherwise stated in writing.

No Refunds/Returns on goods that have been installed, cut, or sponged, unless cleared by management.

All consumers are responsible for freight charges to the customer and back to the facility, plus the 20% restock fee, when return is authorized by management

Damaged Items must be noted on Bill of Lading at time of receipt and signature.  Damaged items must be reported within 3 days of receipt of product.